Genghis Khan MTB Adventure & Grassland Extreme Marathon

Wednesday, Oct 18th

Last update:04:37:43 PM GMT

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2017 Genghis Khan Grassland MTB adventure and International Grassland Marathon REFUND POLICY AND PROCEDURE

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1. Due to the function limitation of the registration platform, we cannot make automatic refund. We apologize all the inconvenience may cause and we promise to give out the quickest refund.

2. We will refund the full payment we have received.

***For those who have sent the cancellation request to OC before 27th June, the OC has already processed your request, all the refunds must follow the event refund policy. All the charged cancellation fee will not be refunded so please send no more refund requests.

3. Or if you are willing to transfer your registration quota to 2018 event, then we will not refund your registration fee but the OC will give you one complimentary ticket for 2018 event’s Crazy Night; so if you decide you want to preserve your registration quota to 2018 event, kindly drop an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

4. We suggest you provide a Chinese bank account.

Hong Kong, Macao, Taiwan and overseas participants please provide your HSBC bank account information, the organizing committee could provide global HSBC bank remittance services. The HSBC refunded is in US dollars. The exchange rate is 6.8.

5. Individual refund procedure:please send your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , the necessary information should including:

- Your name:

- Your passport number or your ID number:

- The refund amount:

- Alipay account number or Chinese bank account information:

6. Group refund procedure:we will refund to group leader. The group members should contact your group leader to receive your refund.

7. If you register via IRANSHAO or Zuicool , please contact them for your refund, they will also refund your full payment.

8. The deadline to receive refund requests is 31 August, 2017.

9. The organize committee will give out the participant bags as souvenirs.If you need to mail, please provide the receiving address, and send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , we will send you after July 15th. Please indicate your T-shirt size or cycling jersey size in the message. Due to the limited size of the souvenir, the Organizing Committee will arrange at random if there is no specified size you ask. Thank you for your understanding. The bag include below materials:

- Event brochure

- Event apparel(Lambda jersey for bikers,T shirt for runners, and KOG will have both)

- Souvenir medal

- City Marathon magazine